Bggrnchvy
Red Skull Member
- Joined
- May 20, 2020
- Member Number
- 663
- Messages
- 124
People would say the stuff I work on (made in Italy) is impossible to work on and full of unnecessary and over complicated computer crap but thats mostly because they can't fix it with a cresent wrench and hammer and also because they think a test light and a multimeter are the same thing. Times have changed in the construction equipment business and some people can't wrap their heads around that.
The evil 'I' descriptor for machinery, Italian.
We're a wine equipment OEM, almost all of our competitors are the 'I' word. If I never see another machine with all white wires and poor labels in the control panel it will be too soon.
For the thread:
Customer calls to report their HMI (touchscreen) has died on a 10 year old machine. I burned up my last direct swap HMI the week before on a fleet skid.
Two options presented to their maintenance manager.
A) Wait the 12 weeks for the unit I already have on order (damn chip shortages) which is the more expensive unit and pay a couple of hours labor to load the program and swap it. Same --> same.
B) We will pull a cheaper HMI from an unused stock panel, same cutout size but lower resolution/screen size. Customer pays for 4 hours programming to resize their old program to fit the new screen plus program loading and install.
Net, net about the same cost. Option B has them running in a couple of days with a slightly lower image quality on the screen, A is 3+ months out. They opt for B. We do the swap, operators are happy, tech goes home.
Maintenance calls an hour later, they don't like the resolution and text size, can we fix it? Sigh.