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Fastenall can go fuck off

Steve300xcw said:
I think you missed an important detail on that
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BUCKLAND said:
The way I read it, he is like a counter/ parts boy trying to give everyone good service
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Steve300xcw said:
I think thats how it is. Heres your area to service, and good luck
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Oh I get it. Those are "his" customers. And how it treats them is almost 100% dictated by how his employer wants him to treat them.

The question was asked of how he would handle the customers for HIS actual business, which he completely dodged and deflected and tried to throw some big numbers out there to make himself look more important than he really is.
 
Nate was using the Royal We. Instead of writing out a different sentence for each of his jobs and businesses, he just lumped his customer service concepts all together without giving a shit about pronouns.
 
Years ago I went into a fastenall to see if they had a common bearing. The counter guy said, yup $10 and it'll be in tomorrow. So I come back the next day to pick it up and they ask $20 for it. I asked why it doubled? Oh well there's shipping.

I explained if I was going to pay for shipping it better come to my house not a store a half hour away. Told him he needs to quote that up front. Thanked him for wasting my time and an hour's drive and I left the bearing on the counter. Fuck them, I've never been back.
 
AKnate said:
I don't believe, that's what I do.
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Well sport, the point is that there are customers that are absolutely a waste of time, sometimes it takes a while to figure out who they are, but there's no way I'm going to treat Fastenal the same that I do HIPCO, thus after several calls, and observing their inventory I fired them as a customer. If you don't do that, you're not working your market to it's full extent.
 
Ranchtruck said:
Years ago I went into a fastenall to see if they had a common bearing. The counter guy said, yup $10 and it'll be in tomorrow. So I come back the next day to pick it up and they ask $20 for it. I asked why it doubled? Oh well there's shipping.

I explained if I was going to pay for shipping it better come to my house not a store a half hour away. Told him he needs to quote that up front. Thanked him for wasting my time and an hour's drive and I left the bearing on the counter. Fuck them, I've never been back.
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They used to have S&H on the invoice.

Grab something off the shelf, they ring it up and theres an S&H charge:shaking:
 
bgaidan said:
Oh I get it. Those are "his" customers. And how it treats them is almost 100% dictated by how his employer wants him to treat them.

The question was asked of how he would handle the customers for HIS actual business, which he completely dodged and deflected and tried to throw some big numbers out there to make himself look more important than he really is.
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I run a $3.5 billion a year company :flipoff2:
 
CarterKraft said:
I run a $3.5 billion a year company :flipoff2:
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Tryloff said:
My local one won't even let you pick up in store anymore. They have to ship. The guy looked dumbfounded when I asked him why they even needed him in store anymore.
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Same here. During the pandemic they closed to the public but I could go in the back door and they’d sell me whatever I needed for work. Sometimes I go in for personal stuff and they just give it to me as they don’t want to mess with cash or check card. Now they just tell people they’re a hub and if they want personal stuff they need to go to the next city over. It’s just easier to order shit from McMaster at this point.
 
hey, you guys are being mean to Nate

we all know he treats his customers the same, if he had one that got treated differently, he would have started a thread on it

I got your back Nate :grinpimp:
 
JD Mark said:
We had Winzer for quite awhile, they were good.

Sales rep from Kimball Midwest stopped by and had a good sales presentation. Gave the Winzer guy an opportunity to meet/beat and he just disappeared.

We have another supply house close by when we need something RIGHT NOW, but Kimball is overnight on most stuff.
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100% don't give a single fuck about the corporate, the specific salesman is the only loyalty I've got.
 
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