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UPS Human?

Rooney77

Rooney77

Bearded lady
Joined
May 20, 2020
Member Number
494
Messages
313
Loc
TX
Anybody know a way to talk to an actual human with UPS?
 
Not happenin'. Our UPS lady is super cool. I talked with her about this the other day. You won't get ahold of anyone.
 
I had a package not get delivered last week. Tracking said ups was supposed to contact me.

Took me 3 calls and an hour of my time today just to have them tell me I have to file the claim online :mad3:
 
You think talking to a human is going to help these days?!?

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It’s pretty much impossible, I had two end of the year that were a huge PITA. Purse for my wife and bike for myself, they wouldn’t leave either without a signature, even if you signed the delivery slip. Guess what, I have a job in order to buy stuff instead of sitting in my ass all day.

Wouldn’t let me change the mailing address, direct it to a UPS store for pickup, or hold it at their hub for me to come get. Had to call/email both shippers, on the purse I think they finally left it before they returned it to the sender. On the bike I had to literally chase the UPS guy down the road and demand it. He was reluctant to give it to me since he’d already marked it “nobody home”, but finally did.
 
M92PV4U said:
I can't understand a fucking thing that they say.
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ThePanzerFuhrer said:
Does anyone else have trouble understanding what they are saying? As soon as I get an unsolicited call from an Indian I hang up.
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The funny thing is that English is an official language in India and very commonly spoken. I was friends with some Indian guys in college that were engineers and somebody commented on how good their English was.

They took it like a joke but replied that they had been speaking it their whole lives :laughing:
 
Gatorgrizz27 said:
The funny thing is that English is an official language in India and very commonly spoken. I was friends with some Indian guys in college that were engineers and somebody commented on how good their English was.

They took it like a joke but replied that they had been speaking it their whole lives :laughing:
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I had some credit cards hacked, when I reported it as fraud I had to talk to someone in India or some shit. Giving them my info to prove that it is me feels like letting the foxes in the hen house:homer:.
 
They know me at the local depot by name. I used to have the mgr’s number, but when she retired, there’s no number that rings to them inside. I usually try to pick things up as the depot is on my way to the shop, and saves waiting until 1:30 when my driver normally gets there.
 
ThePanzerFuhrer said:
Does anyone else have trouble understanding what they are saying? As soon as I get an unsolicited call from an Indian I hang up.
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I was fighting with T Mobile trying to get mom's account closed, of course I got English is a second languge female who told me her name was Susy first words out of my mouth were really or is that just what it says on the screen for this call, from there I went full Ugly American. It must have gotten through they didn't charge me for this month
 
Kyle said:
CVS just rolled this out. No way to actually talk to the pharmacy.
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Just press 2 which is for physicians and drs offices. Then it'll ask if you want to leave a vm or speak with the pharmacy. Just say speak with the pharmacy and you're in. Just had to do this today as there was an issue with my prescription transfer.
 
They've offshored most of the support.

I call up like I want to open a business acct or something and get ahold of their sales dept (which is stateside)...then they usually transfer me to someone else that can help, rather than some idiot in india.
 
M92PV4U said:
I can't understand a fucking thing that they say.
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This, so much this

“Hi this is ******* and this is a recorded line and you may be asked to do a survey at the end of the call “

... their accent will determine what happens next ...

I’ve learned to ask for their name at the beginning of the call, so when things start to go sideways I have that information to take with me to the next level. ( they often have an assigned employee/operator number and I’ll ask for that as well)

... reminding them to remember the call is being recorded works both ways and I will be sure to have their supervisor review the tapes after they fail at their assigned task is a pretty effective strategy sometimes



... but, in the end, pressing one for Spanish actually seems to weed out the seriously accentified as most companies don’t like to pay for an operator that speaks more than two languages ...

ymmv
 
Had this problem months ago, even have an account, but holy shit it took at least 30 minutes before I got an actual human being. On the upside that human being was intelligent easy to understand and solved my problem quickly.
 
Hubbler said:
Just press 2 which is for physicians and drs offices. Then it'll ask if you want to leave a vm or speak with the pharmacy. Just say speak with the pharmacy and you're in. Just had to do this today as there was an issue with my prescription transfer.
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Mine says vm only now. Zero option to talk. And zero chance of a callback….
 
Yes, they were useless. I had to call their dangerous goods people to get the local nimrods to realize UPS does indeed ship packages with dry ice in them. The guy on the phone sounded less impressed with the locals than I did. :homer:
 
ThePanzerFuhrer said:
Does anyone else have trouble understanding what they are saying? As soon as I get an unsolicited call from an Indian I hang up.
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Doesn't even have to be an unsolicited call. When i call them if i can't understand em, i hang up and retry. :laughing:
 
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