Tricks to having warranty work done?

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    Tricks to having warranty work done?

    I have had miserable luck with getting repairs under warranty. Typically if it's a visual problem they send out the blind guy, if it's a sound they send out the deaf guy. Then I get pissed and go fix the shit myself.

    My 2019 Ram 2500 w/ the 6.7 Cummins has a clunk in the drive line. Googling it finds tons of results of people complaining, some get a dealer to fix it but are vague on the repair done. most never follow up with the solution.

    Sounds like it's a preload problem to me, there's slack in the driveline and a whirr sound when off the throttle. The joints seem tight and I'm almost certain it's inside the diff.

    I've got two different answers from the dealer. The first was "never heard of that problem" which I don't believe. The second was a woman that has a 2018 and she said "they all do that". Well, that's not exactly ok by me either.

    The truck is in now for some recall work, I completely expect to hear from them that this isn't a problem they are willing to repair. Is there a "next step" to trying to get this sorted out on their dime?



    #2
    break it somehow, so they must do something about it?

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      #3
      Email Ram corporate
      @DobermanRacing

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        #4
        Originally posted by TrailTamer View Post
        break it somehow, so they must do something about it?
        Yep.

        I worked parts/service years ago for a CDJ stealership. The techs arent going to waste time trying to diagnose a "whirling sound".

        My only suggestion is that we replaced a lot of front drivelines for vibes. But I believe the new rams all went back to CAD.

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          #5
          Ram customer service is less than useful, and if you escalate anything with the dealer, they will know about it. Good luck on getting any real help from customer service.

          I had a 2018 that had transmission and rear differential issues. There was a severe grinding noise, so they couldn’t deny that they didn’t hear the original problem. However, after repairing the rear differential, the truck had a lot of driveline noise that they claimed was normal, or they didn’t hear.

          Biggest joke was they had a “service tech.” ride with me who said he heard the noise. We get back to the dealership, and the manager said the guy shouldn’t have been riding with me, and that there was no noise. He claimed the guy wasn’t a service tech. Needless to say, I was pissed.

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            #6
            my experiences led me to buy older shit where i am the warranty, i would rather spend my time fixing shit, than taking off work over and over to waste the time at a dealer accomplishing nothing.
            Last edited by Levigarrett76; 07-02-2020, 11:06 AM.
            Alcohol Tobacco & Firearms should be a convenience store, not a Government Agency

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              #7
              Dropped it off Tuesday night for a first thing Wednesday appointment and a pick up of "lunch time" Wednesday. Nothing. Called this morning, they promised "lunch time" again, so I stopped by at 1:30. Not in the shop yet. She said about an hour and a half. It's getting two reflashes and a valve body. No way in hell I'll have my truck back in time to do the shit I needed to this weekend.

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                #8
                Originally posted by Levigarrett76 View Post
                my experiences led me to buy older shit where i am the warranty, i would rather spend my time fixing shit, than taking off work over and over to waste the time at a dealer accomplishing nothing.
                I drove my $600 Chevy for 7 years before buying this. It was time to have a daily driver that took less of my time than my proprojects

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                  #9
                  Originally posted by 61scout80 View Post

                  I drove my $600 Chevy for 7 years before buying this. It was time to have a daily driver that took less of my time than my proprojects
                  You went from one extreme to another.

                  Clearly, it's not quite working out for you .

                  FCA rubbed me the wrong way and I just cant get behind their products. Subaru, mazda, volvo, GM, hell even Ford aren't that big of cocksuckers.

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                    #10
                    Originally posted by Levigarrett76 View Post
                    my experiences led me to buy older shit where i am the warranty, i would rather spend my time fixing shit, than taking off work over and over to waste the time at a dealer accomplishing nothing.
                    X2

                    I have a buddy who SWEARS going to the dealer to have them do oil changes and repairs saves so much time... I beg to differ...

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                      #11
                      Originally posted by TRINDU View Post

                      FCA rubbed me the wrong way and I just cant get behind their products. Subaru, mazda, volvo, GM, hell even Ford aren't that big of cocksuckers.
                      Had a Dodge product from the FCA era. I took it in for an appointment to fix a misaligned fuel door, a nagging buzz out of a speaker, and a stereo that would reboot at random. There was also delamination around the dash bezel. This was in late Jan or early Feb of 2016. The car was 15 months old and had about 7500 miles on it.

                      I was updated that there would be parts to order and it would be done in 3 days. I cam on the fourth day, they pulled it from the back and I immediately went to the fuel door. *click* *scraaaaaape* Nope, didn't touch it. I asked for the service manager, explained that they said it was replaced, but there were no new parts and the door was still dragging on the body as it opened. He apologized, and said it would be done in a few days, they will call when it was finished.

                      In mid-APRIL, I got tired of waiting, and went over to pick up my car. They were surprised, rummaged around a bit, then pulled my nasty-ass car that had just sat, untouched, for over 6 weeks in the back of their gravel storage lot. They said they called when it was done... so I went and hit the fuel door again. *click* *scraaaaape* They still hadn't even touched the car.

                      I demanded the GM. Would not budge an inch. Made a bit of a scene until they rousted him up so I could show him what was NOT fixed in over 2 1/2 months of waiting. I also demanded a damned car wash, since they got a clean and polished vehicle when I dropped it off and it wasn't my fault their service department left it in a gravel storage lot without touching it for over 2 months. It was promised by COB the next day. The part was overnighted in, and the car fixed the next afternoon (needed a new filler neck, as the door mount was boogered from the factory, causing it to scrape along the inner edge as opening). Perhaps the fact that I opened a case with FCA corporate before heading back to the dealer that day had something to do with it?

                      That wasn't the first bad experience I had with FCA, and it wasn't the last, but it was the last FCA vehicle I owned, and possibly the last I will ever own.
                      Mrs CSR said I was good, or something.

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                        #12
                        Originally posted by Talon2006 View Post
                        X2

                        I have a buddy who SWEARS going to the dealer to have them do oil changes and repairs saves so much time... I beg to differ...
                        unless you are retired, work part time or your a stay at home mom, i dont see how folks can find the time to deal with that shit, and/or deal with being without a vehicle your paying to use a transportation. Fuck new vehicles and dealers, Ive bought alot more new over the last 18 years that id like to admit, but im not doing it any more
                        Alcohol Tobacco & Firearms should be a convenience store, not a Government Agency

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                          #13
                          Originally posted by TRINDU View Post

                          You went from one extreme to another.

                          Clearly, it's not quite working out for you .

                          FCA rubbed me the wrong way and I just cant get behind their products. Subaru, mazda, volvo, GM, hell even Ford aren't that big of cocksuckers.
                          Well, I kept that Chevy. I'm optimistic at least one of 'em will run when I need it to!

                          Attached Files

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                            #14
                            Originally posted by Levigarrett76 View Post
                            my experiences led me to buy older shit where i am the warranty, i would rather spend my time fixing shit, than taking off work over and over to waste the time at a dealer accomplishing nothing.
                            I take it a step further and only buy the most ragged out shit I can find on Craigslist. That way I know the drivetrain has been flogged on and if it's still working after all the abuse that its been through then it was built to fuckin' last!

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                              #15
                              FCA must pull the same shit nationwide, I had a 2017 that would just rev in place for a minute after sitting with 30K on the clock. Two dealer 100 miles apart (one of which sold me the truck) told me on multiple occasions that as long as it moves under it's own power it's not broke. I was pissed off enough the last time that I ended up going directly to the Ford house and trading it in.

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