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Cyber Attacks on car dealers.

billdacat

billdacat

No road...no problem.
Joined
May 20, 2020
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459
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Utah or bust!
This cyber attack on car dealers has been going on for a few weeks now. I thought it was just Findley Auto group out of Las Vegas.
ARRL's (Amateur Radio Relay League) was also hit last month; some of their functions are still off line. I wonder if two attacks are related.


Cyberattack causing a major disruption after hack shuts down software used by many car dealers​


Service orders, sales, title work and even payroll calculations for hourly mechanics have been halted at most car dealers in the U.S. as a software provider works through a cyberattack that has caused a major disruption for the retail car industry.


 
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Yeah this fucked a lot of shops. Not just car dealerships, but motorcycle shops, heavy equipment shops, diesel shops as well as car dealerships. Not just service, but also sales and finance.

The dealership I am at uses a different system for service, But the sales dept uses one of CDKs services for sales leads and that is all down. The shop I worked at last used CDK in service and they are fucked. They turned away 90% of customers, only taking in urgent stuff like a blown out tire or other safety concerns.

Every single employee is taking a hit, technicians, service advisors, sales, parts dept employees. And that system is used in at least 15,000 dealers in the US and Canada. At least 100,000 low level employees are affected
 
It hasn’t affected us a whole lot(independent repair). We did buy a rack and pinion from Nissan that came with a vague spreadsheet and a post-it that said “this is probably what we’re charging you”.
 
I was supposed to get direct deposit on Thursday but didn't until Friday. We use ADP for payroll. I never heard anything about the attack until I saw this thread, though. I actually thought it was because of the Juneteenth bullshit, but this would make more sense.
 
granitestatedestroyer said:
Is this the god awful website software that every dealership uses?
Click to expand...

I dont think any of CDK is customer facing. This is more like the in-house infrastructure we run everything on. Other functions like making appointments or approving services are done on separate software platform(s).
 
At the Findley Subaru dealership; service writers were on a reduced schedule. GF was lucky in that she didn't need any warrenty parts to fix her car.
It was fucking cricketes...All the computer monitors were turned off...

It pisses me off that this attack has put a hurt on working people. :flipoff::flipoff::flipoff::flipoff:
 
My son is a ford service tech, this has hit his dealership.

Apparently everything is a clusterfuck.
 
We dropped the wife's subaru off at the dealership on Friday and they said they were having computer issues, but hand writing stuff in the mean time. He asked how soon we needed it and I told them we have a spare car so no rush. Didn't realize it was because if this.
 
This type of shit is only getting worse, especially from nation state actors. I don't know how small companies are even surviving with some of the sophisticated attacks we are seeing. We are tracking a lot and have a decent team, in a billion dollar company, but small companies with an "IT guy" who doesn't know any better also as their "security" team doesn't stand a chance.

Luckily, they are just content on stealing the company data currently. Once they decide to do damage, it's gonna be rough.
 
Blugreenformula said:
Don't forget the laser scan tread depth gauge thingamabob.
Click to expand...
Oh we didn't have those quite yet by the time I quit and became a 'fill in part timer'

I never did take pictures with an inspection despite it being 'a requirement' for the last two years haha
Call back the service writer when I know they're going to want to have pictures of something.
Phone don't internet and while the desktop can do pictures; they're gonna add .2 to every inspection and I already ain't getting paid for the inspection so fuck that.
 
94toytruck said:
The tablets and pictures can take a flying fuck at a rolling donut. Waste of my time.
Click to expand...

We get a $300 monthly bonus for doing videos on at least 60% of ROs. Not big money but covers gas for the month.

If I was flat rate and receiving zero compensation for them I would laugh in their face and not do them and wait to be fired.
 
the conservative atheist said:
We get a $300 monthly bonus for doing videos on at least 60% of ROs. Not big money but covers gas for the month.

If I was flat rate and receiving zero compensation for them I would laugh in their face and not do them and wait to be fired.
Click to expand...

We get nothing more than before when it was paper and tablet no pics and we're flat rate.

For us the tablet and EOP sucks. We were on paper maybe 6 weeks ago cause our network was being updated and repaired. Everything was so much easier and less parts issues and ran smoother.
 
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